Guarantee and Return Policy:
It is our mission to personally guarantee your experience while browsing, shopping and ordering on 1-800-PetSupplies.com.

Satisfaction Guarantee 30-Day Return Policy:
If you are not completely satisfied with an item purchased, and the item is in the same condition and original packaging in which you received it, including parts and accessories, let us know and you may return it within 30 days of the receipt of purchase - no questions asked! Simply call us at 1.800.738.7877 to obtain a Return Authorization Number and shipping instructions. When returning the item, you should include a copy of your original invoice, and a note on the packaging slip explaining why you decided to return our product so that we can continue to improve our service.

Return shipping costs are non-refundable unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return via UPS or FedEx. Please retain all copies of your shipping receipt including tracking numbers for proof of return delivery. We cannot be held responsible for lost return packages. Return packages must be prepaid; we cannot accept COD. Please be aware that when exchanging an item for another, you will see a credit to your original pay method, and then a charge for the cost of the exchange item plus shipping and handling for the new order.

*Note: Certain items may be subject to a handling and restocking fee. Call our friendly customer care specialists for this information regarding your specific return. Ship your parcel to us by Ground Delivery prepaid; we cannot accept COD. Due to safety standards and other regulations, we cannot accept returns for the following categories: DVD, VHS, CD, Audio Tapes, Books, Computer Software, Feed Supplements, Pet Food, Flea and Tick Topical Treatments, Bits, Undergarments, Dewormer and other select consumable products.

Damaged, Defective, and Wrong Item Sent Policy:
If returning a Damaged, Defective or Wrong Item Sent, customers must contact our customer care specialists by phone or email within 5 days of the receipt of purchase so that our specialists can explain the proper handling of the merchandise for returns and exchanges. A replacement item will be shipped to you upon contacting customer service. We guarantee all of our products against Defects and Damages, and will work within our manufacturer's warranty policies.

Missing Items
If an item that was not backordered or out of stock is missing from an order, customers must contact our customer care specialists by phone or email within 5 days of the receipt of purchase so that our specialists can send the missing item.